Information For Patients

We're pleased that you and your physician have selected Southwest Healthcare Rancho Springs Hospital to provide your medical care. 

The information on this page will help you prepare for your time at the hospital. If you have any questions or concerns, please do not hesitate to ask your physician, nurse or department manager.

Professional case managers are available to guide patients and families throughout the hospital stay and also help them prepare for any needs after discharge. To contact case management, call 951-696-6000. 

Medical Records 

System Health Information Management maintains records of the care patients receive while they are at Rancho Springs Hospital. As required by state and federal law, these records are kept in strict confidence and are only released with proper authorization from the patient.

Learn more about medical records >

Advance Care Directive (Living Will)

When patients are admitted to the hospital, they are asked if they have an Advance Care Directive or living will. If you do not have one, Rancho Springs Hospital can provide the information and documents you need. Learn more about Advance Care Directive >


Mail and packages will be delivered to you by a hospital volunteer. Flowers are prohibited in intensive care units. Patient mail received after discharge will be forwarded to the patient's home. Outgoing mail may be taken to the nursing station or given to your attending nurse. Stamps are available in the gift shop.


Televisions are provided in each patient room. Be considerate of others and keep the TV volume down. All televisions have closed captioning available for the hearing impaired. Patients in double rooms should not watch television past 10 p.m. to allow rest for their roommates.

Pastoral Care

Volunteer ministers are available to all patients and their families.


Nurses will help patients gather their belongings and provide discharge instructions. Upon discharge, patients will first be escorted to the Patient Service Representative Area to finalize payment arrangements and then to their waiting ride.